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I canceled this month. Why did I just get an email saying my box was on its way?

Don't mew worry! If you canceled, you won't be billed anymore. (We purromise!)

We renew subscriptions on the 6th of each month. This charge pays for the next box. Canceling stops any further charges, but If you cancel after the 6th, you're still owed a box - and we send it as we normally do. If you canceled a 3 or 6 month subscription, you may have already paid for more than one future box. Pawesome!

 

You can double-check that your subscription is canceled by logging into your account at catladybox.com/customer/login.

Once you log in, look for the Your Subscription panel on the left. There, you'll see Status which should say canceled - like this:

Screen_Shot_2020-08-26_at_1.49.35_PM.png

 

If you're still worried something went wrong, email us at meow@catladybox.com and we'll help make things purrfect.

 

 

 

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