Oh no! We're so sorry to hear that something arrived in less than meowvelous condition!
We definitely want to make sure you and your kitties have everything purrfect.
If you notice any damage, we'll do our best to replace the item as soon as possible, as long as we have it in stock. Please let us know within 30 days of receiving your package at email@example.com, and we will take care of the rest!