Frequently Asked Questions

About CatLadyBox

• ★ What comes in a CatLadyBox?
• Contact Us
• How does CatLadyBox work?
• How will I know my shirt size?
• Is there an email address I can email?
• Is there a phone number I can call?
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Shipping

• ★ Where's my tracking number?
• My tracking says "delivered" but I didn't get it.
• I got two boxes this month. Why?
• When will you ship to my country?
• When can I expect to receive my first CatLadyBox and where is it now?
• How much is shipping?

Billing

• ★ What day do subscriptions renew each month?
• How do I update my credit card number?
• How much is CatLadyBox?
• I was charged twice this month... help!
• Are there any CatLadyBox coupons?

Updating Your Subscription

• ★ How do I cancel my account? I want to unsubscribe.
• Can I skip a month?
• I'm moving. How do I change my address?
• How do I change my shirt size?
• How do I upgrade to CRAZY CatLadyBox? How do I downgrade to CatLadyBox?

Gift Subscriptions

• How do gift subscriptions work?
• I ordered a gift for someone, but it hasn't shipped yet. Where is it?

Products

• What is the vault and how does it work?
• What are add-ons and how do they work?
• I received a damaged item. Can it be replaced or returned?
• Can I return the items in my box or from the shop?
• There's something missing from my box. How can I get it?

Donations and Giving Back

• How do I nominate a cat rescue?
• Do you donate to cat rescues?
• How do I find out contest and giveaway winners?